Training

Client: Pfizer (2004 – 2008)

Product: Quick Reference Cards
Software: Microsoft Word

I created a collection of full color quick reference cards for Pfizer pharmaceutical company’s in-house data mining software RGate (Research Gateway). The cards contained screenshots and descriptions of RGate’s suite of tools (Query Builder, List Management, Template, Virtual Compound Registration), as well as instructions on how to perform basic tasks. The cards could be downloaded and printed from within the help system, or from the RGate SharePoint site and the Pfizer wiki (Pfizerpedia).

Product: Hands on Activities Scripts
Software: Microsoft Word

The hands on activities scripts provided step-by-step instructions for performing various tasks in Pfizer pharmaceutical company’s in-house data mining software RGate (Research Gateway). These scripts were used in instructor led training classes, as well as by individuals trying to learn to use RGate on their own. The scripts could be downloaded from the help system, SharePoint site and Pfizer wiki (Pfizerpedia).

Product: Flash Demos & Computer Based Training
Software: Debugmode Wink, Microsoft Word

I use a freeware called Wink by Debugmode to create short Flash demonstrations of simple tasks a user might perform in RGate (Research Gateway), Pfizer’s in-house data mining software. The demos were visual only, no sound, and contained animations with short descriptions of the action being taken. Each demo was no more than 60 to 90 seconds in length. The demos were availble to users in the online help system, as well as on the SharePoint site and the wiki (Pfizerpedia).

Instructor Led Training

Pfizer (pharmaceuticals)
2004-2008

I was the global point of contact for users of Pfizer’s in-house data mining software RGate (Research Gateway) and so was often called upon to lead training events along with chemistry and biology experts. These sessions were usually conducted in dedicated training rooms using PCs and/or the users’ own laptops. I also delivered customized training to project team meetings. I also provided training for Help Desk agents and managers in the United States and offshore via teleconference to coincide with new releases.

Maritz, Incorporated (performance improvement)
1994-1996

As a customer service agent in an inbound call center I would train new hires by having them listen in on my calls, then coaching them as they began to take their own calls. I also helped them when they had trouble using the merchandise ordering or airline booking systems. I was known for getting new agents online very quickly.

Various Radio Stations (communications)
1986-1994

Radio stations often have interns working for them during school holidays and over the summer. At several radio stations, I taught the interns how to use the equipment and coached them on their on-air delivery and news writing skills. I drew upon my own experience as an announcer and reporter and my training at Broadcast Center in St. Louis, where I earned my Broadcasting certificate.